FAQ - Frequently asked questions

FAQ - Frequently asked questions


What is the time of expedition for your products?
We take 1-2 days to treat your order then Due to the current situation and the high demand, the current deliveries take longer than usual, i.e. 1-2 weeks. Thank you for your understanding.

Do you send everywhere in the world?
Yes, absolutely. We deliver worldwide.

Where from do we send your product?
Our offices are located in Leonberg, in Germany. Our international warehouse as for him is located in China.

Do you give information of the monitoring / pistage of the product?
Yes, wait 3 days after your order and ask us via akinaashop@gmail.com.

Some articles of my order, what's happening are missing?
Our products are separately sent according to your order. If this one contains for example articles of two different warehouses, there will be two deliveries as a result. The rest of order will arrive very indeed quickly.

I received a harmed article. What can I make?
We are upset to hear it. Send us simply a picture of the harmed article in question at address email: akinaashop@gmail.com and we will send you a similar article of replacement as quickly as possible.

Where are you located?
We are located in 71229 Leonberg, Germany

I still did not receive my order. What takes so much time?
We ask you to excuse us for delay. Sometimes, international expedition can take more time than envisaged because of customs clearance. You can draw your order on the contrary and see where it is any time. If you estimate to need assistant always in the tracing of your packet or that you want to enquire on this last, please communicate with us by electronic mail at following address: akinaashop@gmail.com

Have you a politics of returns?
We make of our the best to resolve all problems which our clients could meet with their online articles. If you however want to receive a refund on your order, we can fulfil the payment of course, in case appeal is made in 30 days according to the date of order and that one or several concerned products are not sold off. For more information, please read advantage on our politics of returns: https://akinaashop.com/pages/returns